Last Updated: 31.08.24

HeadphoneRepair.in (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services, including purchasing products and requesting repairs.

1. Information We Collect

We may collect the following information when you visit our website or make a purchase:

  • Personal Identification Information: Name, phone number, email address, shipping address, and other contact details.
  • Demographic Information: Age, gender, and other preferences that help us improve our services.
  • Order Details: Information related to the products or services you purchase, including payment information (handled securely by our payment processor).
  • Device Information: Includes your web browser, IP address, time zone, cookies, and details about your interactions with the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill your orders, including shipping products to your address.
  • Customer Service: To communicate with you regarding your orders, repairs, and any other service-related inquiries.
  • Marketing: To send you promotional offers, newsletters, and other information that may interest you.
  • Service Improvement: To enhance our products, services, and website functionality, including generating analytics and assessing marketing campaigns.
  • Risk and Fraud Screening: To detect and prevent potential fraud.

3. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored securely and is only accessible by authorized personnel who are required to keep the information confidential.

4. Data Sharing

We do not share, sell, or trade your personal information with third parties, except as follows:

Legal Requirements: We may disclose information to comply with legal obligations or to protect our rights

Service Providers: We may share information with partners like Google Analytics to operate our website and analyse user behavior. For details on how these services use your information, please refer to Google’s Privacy Policy.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal and operational limitations.
  • Opt-Out: Opt-out of receiving marketing communications from us at any time.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

8. Data Retention

We retain your Order Information for as long as necessary to fulfill your requests and maintain records unless you request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: [email protected]